Can I run a chat or game server on a VDS Hosting account?
No; you may not run any software that runs as a daemon or service on your account, including chat and game servers. However, you are welcome to install PHP or MySQL based scripts that allow your web visitors to post comments or messages to each other.
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Does SurfSpeedy offer a 30-day money back guarantee?
We offer a 30-day money back guarantee when you purchase your first VDS hosting account. If during your first 30 days you decide to terminate your hosting account, SurfSpeedy will refund all fees paid towards your base hosting product (including setup fee), with the exception of optional add-ons. Annual hosting commitments are excluded from this offer.
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Does SurfSpeedy offer an eCommerce solution?
We offer the popular Miva Merchant shopping cart software on the VDS plans, with a one-time license fee of $100. Miva connects with your existing payment provider or credit card processing company to allow your customers to order products directly from your Miva store.
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Can I modify the php.ini and httpd.conf files to customize my web server setup?
SurfSpeedy allows you to create and manage multiple configuration files, which allows you to modify any setting from the php.ini or httpd.conf file independantly of our system.
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Which payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover credit cards, as well as online checks and physical checks.
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Will you place advertisements on my site?
Absolutely not. We will not place banner ads, pop-up ads, etc. on your website.
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Are ValueApps supported on virtual hosts?
No; ValueApps are provided for use on the main domain only.
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Can I resell the additional virtual hosts in my VDS?
While adding virtual hosts to your VDS Web Hosting account allows you to host multiple websites at once, each site is not given its own VDS Manager control panel. If you would like to set up web hosting accounts for resale, our SurfSpeedy Reseller Plan offers VDS Manager control panels for each customer site.
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Are applications that require PHP and MySQL supported?
Yes; we offer PHP 4.4.6 and 5.2.1 on all of our plans, and MySQL 5.0.24 on our VDS Plans. Any application or script that uses these popular technologies will work with SurfSpeedy.
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Can I connect to the MySQL database from my computer using software like NaviCat?
Yes; any desktop MySQL management software which supports secure SSH connections (or "SSH Tunnels") such as NaviCat will work with the VDS Plans.
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Can I use ASP .Net applications in a VDS Hosting account?
No; ASP .Net requires a Windows-based server, which SurfSpeedy does not currently offer.
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Can I use Joomla or other CMS software inside my VDS?
Yes; SurfSpeedy provides Joomla as an easily-installed ValueApp on the VDS hosting plans. You are welcome to install your own copy of Joomla or other content manager software on lower plans; you must be sure to keep this software up to date and be familiar with the maintenance of it to prevent future problems with your site that may result from running an older version of the software.
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Can I use live streaming video or audio from a VDS?
The VDS hosting plans offer Helix for streaming of pre-recorded video and audio files that have been uploaded to your hosting account. By streaming pre-recorded media, your visitors do not need to wait for the entire file to download before beginning to watch or listen to the file. Live streams are not supported at this time.
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Do I have root access to my hosting account?
The SurfSpeedy VDS allows you to upload and run scripts and programs that relate to the maintenance and use of your website; you have access to modify system configuration files and customize the environment to your websites needs. Access to the "root" user is not needed, as all of these settings are available by simply using SSH or FTP.
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Do I need to install system updates in my VDS?
No; the SurfSpeedy VDS Hosting system allows our engineers to keep pre-installed software like PHP and Apache up-to-date without requiring you to modify your website. You will want to be sure that you are keeping any third party software that you may have installed up to date to prevent any security problems in the future.
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Do you offer Windows-based servers?
No; SurfSpeedy provides secure Red Hat Linux-based servers only at this time.
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Does SurfSpeedy offer an alternate port for sending email in the event that my ISP blocks outgoing mail access?
Yes; you may use port 587 when sending mail as an alternative if your internet provider does not allow for outgoing email access on the standard port 25.
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Does SurfSpeedy offer IMAP email support?
No; at this time, IMAP mail access is not supported. POP3 mail access is allowed for all email users, so you are welcome to use any email client such as Outlook to download and access your email messages.
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How often are your servers backed up?
Each server is backed up daily, and you can request that items from up to 30 days ago be restored to your account. Additionally, each server is frequently mirrored so that a "hot spare" is available in case of a hardware failure.
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Is FrontPage 2003 compatable with the SurfSpeedy VDS Web Hosting service?
Yes; the FrontPage Extensions provided on the VDS hosting plans and support FrontPage versions 98 to 2003. The version of the FrontPage Extensions in use is 2002, which is the latest version available from Microsoft.
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Do you set limitations on the number of emails that can be sent from my VDS hosting account?
You may send up to 1000 messages per day. Please do not use your VDS Hosting account to send unsolicited advertisements. If you have questions about the usage of our services regarding email limits, please refer to our Acceptable Use Policy.
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What hours is phone support available from SurfSpeedy?
SurfSpeedy offers US-based telephone support between 9am and 9pm (EST) Monday through Friday; technicians are always available 24/7 to answer support tickets submitted via the Customer Manager.
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What statistics packages are included with the VDS Web Hosting service?
SurfSpeedy provides both the popular Webalizer and AWstats packages for tracking website visits, but you are welcome to install additional software or use third-party statistical services if you so choose.
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What version of Miva Merchant does SurfSpeedy offer?
We offer the full Miva Merchant 5 software as provided by Miva, not the more basic Miva FastTrack or older Miva Merchant 4 versions offered by other hosts. SurfSpeedy provides discounted Miva licenses to its customers, allowing you to use Miva for much less than its regular retail cost.
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What version of PHP and MySQL does SurfSpeedy offer?
We offer the option to install either PHP 4.4.6 or PHP 5.2.1 on all plans, and MySQL 5.0.24 on the J2-VDS plan and above.
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Can I add cron jobs for automatic scheduled maintenance tasks?
Yes; cron access is available on the VDS hosting plans for advanced users who wish to run scheduled tasks.
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If I already own my own SSL certificate, can I use it with my VDS Web Hosting account?
Yes; as long as you have the certificiate and private key that the certificate was generated against you may install it into your web hosting account. You can additionally generate your own certificate request for use when ordering an SSL certificate.
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Can I add multiple SSL certificates to my VDS Web Hosting account for use on additional domains?
No; due to limitations in the way that SSL certificates are bound to an IP address, it is not possible to install more than one SSL certificate into a VDS Web Hosting account.
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Can I remotely access my hosting account using SSH?
Yes; SurfSpeedy provides secure command line access via SSH on the VDS hosting plans and above for advance users to manage their account.
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Will my visitors see advertisements or pop-ups on my pages hosted with SurfSpeedy?
No; we do not modify or insert anything into your website content so your viewers will never see an unwanted advertisement or pop-up.
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I need to compile a program from C/C++ source code. Can I do so with SurfSpeedy?
Yes; our VDS hosting plans include the GCC compiler for building C and C++ applications, Perl modules, and other code from source.
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Can I install RPM packages into my VDS?
No; RPM files cannot be used with VDS Web Hosting accounts at this time.
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Can I install a different operating system into my VDS?
No; for the security of our customer accounts, SurfSpeedy maintains the custom Linux OS that is used for all VDS Web Hosting accounts.
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Is mod_rewrite included with the VDS Web Hosting account for setting up redirections and hiding long URLs?
Yes; mod_rewrite as well as all of the popular Apache 2.x modules are included with every VDS Web Hosting account.
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Can I add my own configuration to .htaccess files?
Yes; in addition to .htaccess files you are welcome to create your own Apache and PHP configuration files to customize your VDS Web Hosting environment.
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Can I install applications that are not listed as ValueApps?
You are welcome to install any web-based application that you wish, even if it is not already provided as a ValueApp. The ValueApps are provided for easy one-click installation but you are welcome to manually install programs and scripts if you wish.
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If my needs change in the future, is it easy to upgrade hosting plans?
Yes; simply request an upgrade from your customer manager. You will only need to pay the pro-rated difference between your current plan and the higher plan that you are changing to.
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Is the VDS Hosting service easy to use if I am not familiar with Web Hosting?
Yes; while the VDS platform allows advanced users to customize their service in a number of ways, you can still use basic FTP clients or publishing software like FrontPage to create and manage your website without any technical skills or programming knowledge.
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Do visitors to my additional websites get redirected to or see my main website name?
When an additional domain is added to a VDS Web Hosting account, it does not reflect the main domain in any way, allowing you to run multiple independent websites under one hosting account.
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Do you offer ColdFusion with your VDS hosting plans?
We currently offer ColdFusion MX for our VDS hosting plans.
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