Will my website control panel change?
While you will be provided with a new Customer Management panel which will replace your current billing system login, your actual website control panel will remain unchanged.
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Will my username or password change?
Your existing usernames and passwords that you use to access your account via email and FTP will not be changing during the acquisition.
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Where do I go to update my email address, street address and other account information?
You can update your contact and billing details inside of your Customer Manager, located at https://my.SurfSpeedy.com.
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How do I renew my domain names?
You can renew your domain names from the My Products section of the customer manager, https://my.SurfSpeedy.com. Just click on the "View All Domains" button, then select "Change Renewal Options" next to the domain in question. For your convenience, we will attempt to renew all domain names prior to the scheduled expiration date to avoid potential downtime related to domain registration issues.
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Who is Jumpline.com?
Jumpline.com is a world leader in the web hosting industry with over 10 years of experience. Jumpline.com is a privately held company that has been rated by Netcraft.com as the most reliable hosting company multiple times since its inception.
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How long has Jumpline.com been in business?
Jumpline.com has been a privately-owned leader in the web hosting industry since 1997.
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How do I login to my control panel?
You can log in to your control panel from the Customer Manager, https://my.SurfSpeedy.com. From the "My Products" section, select the hosting account that you want to work with and then click on the "Login to your Control Panel" button in the top right.
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I have already paid for service or had a positive balance; will I get credit for my pre-payment?
Yes; all pre-payments and paid hosting time will remain. You will receive a bill for future service once your current paid time or pre-payments are used.
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Will you accept check payments on my account?
We do accept check payments. If you would like to pay by check, please be sure to include your Customer ID# on your check and send your payment to:
SurfSpeedy.com,
Attn: Billing Department,
1679 Gateway Circle,
Grove City, Ohio 43123
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Will the payment details listed on my credit card statement change?
No; you will still see that your credit card payments have been processed by SurfSpeedy.
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Why did I receive multiple invoices for service with separate due dates?
A small number of customers may have received an invoice from the previous SurfSpeedy Billing System, in addition to an updated invoice from the new SurfSpeedy/Jumpline.com Billing Department. If you have received multiple invoices for the same payment, please disregard all prior notices and remit payment as instructed in the most recent notice.
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Will my pricing change as a result of this transition?
Your current plan pricing will not be affected as a result of the acquisition.
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Will you automatically renew my domain names when they are up for renewal?
Yes. SurfSpeedy auto renews your domain. This is to insure you that you don't lose your domain name. If you would like to disable this feature, you can do this from within your Customer Manager.
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Can I pay by wire transfer?
At this time, we are no longer accepting wire transfer payments.
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Do you still accept payments via PayPal?
Yes; both credit card and PayPal payments are accepted to pay for hosting and domain registration services.
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What is the Customer Manager and why do I need to use it?
The Customer Manager, located at https://my.SurfSpeedy.com, is a central management interface for all aspects of your hosting and domain registration services. You can use the Customer Manager to update contact and billing details for your account, submit and view support tickets, and make technical changes to your hosting account. Additionally, the Customer Manager allows you to easily add new hosting services, purchase new domains, and add enhanced features to your site.
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Will you be updating the support site to offer more information?
The support site will continue to be updated with new information as improvements are scheduled and released.
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Are you going to be changing my plan specs?
If you are an existing customer, the plan that you purchased will remain unchanged offering you the same specs and pricing as before.
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How much better is the new SurfSpeedy?
SurfSpeedy is now backed by Jumpline.com, a leader in the hosting industry for over 10 years. Brand new servers, a new datacenter, US-based customer service/support, and our advanced customer management system are just a few of the improvements that you will notice in the new SurfSpeedy.
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Do you still offer a ‘Money Back Guarantee’ with all new web hosting accounts?
We do offer our customers a 30 money back guarantee when they purchase their first web hosting plan. If during the first 30 days you decide that your plan is not right for you, you do have the option to cancel your plan and receive a return on all fees paid toward your base hosting plan.
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Do I have to update my name servers because of this transition?
At this time you do not need to make any changes to your nameserver records. If during the server transition your website is identified as having a domain name that is not using SurfSpeedy’s nameservers, you will be contacted with the appropriate information necessary to update your nameserver records.
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Will the performance or reliability of my site be affected?
You will notice an increase in the performance and reliability of your site; Jumpline.com has been rated by Netcraft as the most reliable hosting company multiple times since opening in 1997.
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I currently have web advertisements; will these advertisements still link to my site?
Advertisements that you have added to your site, as well as advertising that you have purchased to direct traffic to your site, will not be affected as a result of the acquisition.
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Can I consolidate all of my hosting accounts and domain names into a single account?
Yes; please submit a support ticket from your Customer Manager listing the accounts that you would like to have combined and our support team will consolidate them under one Customer ID number for you.
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What happened to SurfSpeedy?
SurfSpeedy has been acquired by Jumpline.com, a leader in the hosting industry for over 10 years. All services provided by SurfSpeedy are now backed by Jumpline's world class support and award-winning servers. This means that your website will be faster and easier to use than ever, without requiring any changes on your part.
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How can I contact SurfSpeedy in regards to this change?
If you have any questions about this transition, please contact us at 1-800-748-4722 or via support ticket from your customer manager.
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What support options are available to me?
We now offer US-based Customer Service at 1-800-748-4722 from 9am to 9pm EST, Monday through Friday, in addition to a support ticketing system inside of the Customer Manager. Support tickets are responded to promptly by our engineers 24/7.
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Will this acquisition affect my website at all?
With the exception of the improvement in your websites performance/reliability and the additional account functionality you have already gained, your website will not be affected by this acquisition.
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How do I add another hosting account?
You can purchase additional hosting accounts from the My Store tab inside of your customer manager, located at https://my.SurfSpeedy.com/
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How do I login to the Customer Manager?
The Customer Manager is located at https://my.SurfSpeedy.com. To login, simply enter your domain name, email address or Customer ID, along with your password and you will be able to access your new CM. If you have forgotten your password, simply click the "Forgot your Customer ID or Password" link and enter your domain/email address to have the login details resent to you.
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