We are excited to announce that Jumpline.com has recently acquired the hosting operations of SurfSpeedy.com. With the transition now underway, I would like to take this opportunity to introduce Jumpline and provide a few resources to answer any questions you may have related to the acquisition.

Jumpline.com has been widely recognized as a leader in the hosting industry since our beginning in 1997 and currently hosts over 40,000 websites for both individuals and businesses alike. We are excited to be bringing the experience we have gained in our 10+ years in the hosting industry to the customers of SurfSpeedy and look forward to working with all of you along the way.

Going forward, this page will be updated with all of the improvements as they are scheduled so be sure to check back often to stay up-to-date on all of the great changes that are coming. If you have questions along the way, we have included a list of frequently asked questions to help you find the answer you are looking for. If you still have questions after reviewing this information, feel free to give us a call at 1-800-748-4722 or 1-614-875-7106 and we will be glad to assist you

December 31, 2007 - Customer Manager Release

Effective immediately, you have access to your our new customer management system. The Customer Manager (CM) is the centerpiece for managing every aspect of your SurfSpeedy account. Below are just a few of the features available to you today in your new CM.

• • Login/Access to your website Control Panel
• • Manage and install product features
• • View or change product details
• • Easily update contact information
• • Change or update payment information
• • View billing history and print Invoices or Receipts
• • Order new products and services
• • View customer support history
• • Submit technical support tickets

Customer Manager Login: https://my.surfspeedy.com. Check it out today!

January 11, 2008 - Start of Upgrade to new Dell PowerEdge Servers

On January 11th, we will begin the upgrade of hosting accounts to our new Dell PowerEdge Servers. You will experience no downtime as a result of this upgrade, however after your website has been upgraded to the new servers you will see an improvement in both server performance and reliability.

Once the upgrade is completed, you will notice that your product status inside your Customer Manager has been changed from Pending Migration to Active. Once this has occurred, you will be able to ‘auto login’ to your hosting control panel along with having the ability to upgrade your products, check product usage such as disk and bandwidth, and setup Email Defense on your e-mail addresses for better spam and virus protection.

The process of upgrading all existing accounts will take an estimated 90 days from start. If you have any questions related to this process, give us a call at 1-800-748-4722 or 1-614-875-7106, Monday through Friday, 9:00am to 9:00pm EST or submit a support ticket via your Customer Manager and we will be glad to assist you.

February 6, 2008 - (Progress Update) Upgrade to new Dell PowerEdge Servers

As of February 6th, approximately 95% of all web hosting and reseller plans have been upgraded to the new server environment. For customers who have been upgraded, we just want to remind you that you can now directly access your website control panel from your Customer Manager. For all web hosting and reseller plans that have yet to be upgraded, this process should be completed in the next 7-10 days.

If your account has been migrated and you have questions about the new features and functionality, please contact our customer service team via phone at 1-800-748-4722 or 1-614-875-7106, Monday through Friday, 9:00am to 9:00pm EST or submit a support ticket via your Customer Manager. and we will be glad to assist you.

Also, we have not yet started the upgrades of the VPS plans, however we plan to begin the process by mid-to-late February. Prior to beginning the VPS upgrades, we will post an update to the timelines to make you aware of any updates that will be taking place.

Effective March 31, 2007 – Completion of Migration to New Dell PowerEdge Servers

On January 11th, we began the migration of all hosting accounts over to our new Dell PowerEdge Servers. Today, that process has been completed and all hosting accounts now are up and running on the latest hosting hardware available.

If you have not already noticed, the product status inside your Customer Manager has been updated from Pending Migration to Active. Now that this has occurred, you will be able to 'auto login' to your hosting control panel, as well as complete all other normal account management functions, including; upgrading your plan, viewing disk and bandwidth usage, and setting up Email Defense on your e-mail addresses for better Spam and Virus Protection.

With the migration behind us, we look forward to working with you and providing the highest level of support and service as you continue to work with, and build your online presence. As with any migration, you may notice some changes in the way things work. If you have questions as you work with your websites, or need assistance with a feature in your control panel, please do not hesitate to communicate your questions to our customer service and support professionals. Your feedback is also greatly appreciated and will be used to continue our improvement of the services that we offer to each of our customers.

Our customer service team is available 9am to 9pm EST by calling 1-800-748-4722 or 1-614-875-7106 and our customer support department is available 24/7/365 when you submit your support inquiries through our online support request form from inside your Customer Manager.